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Instrumentation Service Contracts: Opportunities for Differentiation
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Report #08-008
Publication Date: July 2008
Page Count: 136
Print Copy: $4,400
Company-wide Electronic Copy (includes print copy): $6,600
plus Data Set: an additional $1,200
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Navigating the complex terrain of service and/or maintenance contracts poses new challenges for life science suppliers. Instruments have become more sophisticated and customers are more demanding. How do you differentiate your offering, thereby charging premium prices and creating customer loyalty? Structuring contracts in a way that responds to the unique needs of each client is the key to winning in this increasingly competitive landscape. Instrumentation Service Contracts: Opportunities for Differentiation will help you examine your own service and maintenance offerings to better balance risk, quality and costs – and be more responsive to what makes your customers happy. This in-depth market overview and competitive analysis of the most common types of contracts offered in today’s market will help you manage – and optimize – your service and/or maintenance contracts.
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